Contact Center & CX Solutions

White Paper

Enhance Federal Constituent Experience through Network Modernization

Bridge the gap between federal agency systems and constituent expectations. Discover how Verizon’s secure, AI-powered CX solutions and dynamic networks improve federal constituent services and build public trust.

May 08, 2026

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Report

AI for better CX. How brands can crack the code.

We surveyed senior business executives and consumers to find out what kind of impact AI is having on CX. We learned that brands are actively developing CX use cases for AI, and they see it paying off for them in areas such as personalization, customer support and overall customer loyalty. But it's not all good news. Find out what’s working, what isn’t, and how brands can bridge the gap between intention and impact.

Jun 24, 2025

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Infographic

AI for better CX: How brands can crack the code

Artificial intelligence (AI) is playing a bigger role in customer experiences (CX) than ever before. But is the technology moving the needle in the right direction? In Verizon’s fifth CX Annual Insights report, we surveyed 5,000 consumers and 500 executives in seven countries to find out. Here’s what we discovered.

Jun 16, 2025

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White Paper

How Connected Experiences Improve Constituent Services

Verizon enhances state and local government operations through smart technology, secure networks, and digital transformation, improving constituent services and operational efficiency.

May 07, 2025

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Solutions Brief

Secure your voice communications to help restore call trust

With SecureLogix voice security and assurance solutions from Verizon, you can help to protect your voice systems from inbound attack, reduce unwanted calls, filter restricted call traffic and services usage and auto-verify the identity of inbound calls to help protect customer assets and information.

May 06, 2025

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Infographic

Don’t let great customer service compromise your enterprise

Verizon VoIP Inbound Anti-Fraud and Authentication is a balanced integrated solution that can help Enterprises reduce risk and increase customer satisfaction.

May 06, 2025

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Use Case

A state rolls out enhanced connectivity and efficiency

See how this state evolved their connectivity solutions post-pandemic to drive efficiency and simplicity.

Sep 10, 2024

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Use Case

Connected Laptops use cases in Public Safety (Government)

Public safety and government employees can still be productive-even when they work out of the office.

Sep 10, 2024

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Department of Commerce Enterprise Infrastructure Solutions

Explore approved Enterprise Infrastructure Solutions (EIS) from Verizon for the Department of Commerce. Discover solutions like unified communications, web conferencing, virtual private networks and more.

Nov 10, 2023

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